RESPONSIBILITIES:
● Lead technical support for customers by working closely with our global sales and field-deployed global technical service teams.
● Be a trusted technical expert to our customers and establish and maintain positive relationships with key technical contacts and decision makers at our customers
● Own and drive the on-time completion of customer activities, including leading technical calls with customers, managing customer samples, and experimental support for the customer opportunities they own
● Understand and implement coating application approaches on a variety of customer samples in customers’ production lines with our field-deployed technical team
● Communicate technical advances internally with other members of the company and be able to engage customers on the details of products
● Establish relationships with vendors and contract manufacturers to expand capabilities and address customer needs
● Frequent travel to visit customers on site in the Bay area is expected, with additional international and domestic business travel (15-20%) expected.
BACKGROUND PROFILE:
● Degree in Mechanical Engineering, Chemical Engineering, Chemistry, Materials Science, or Electrical Engineering
● Experience supporting customers in the electronics industry is strongly preferred
● Experience with the application of coatings and manufacturing processes is preferred